911 Call Taker: Critical Emergency Support

National Public Safety Careers; Gretna (VA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker positions in Gretna, Virginia. This role involves handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch personnel.

Applicants should have a high school diploma and demonstrate strong listening, accurate typing, and clear verbal communication. Training and certification are provided as part of the employment process.

Qualifications

• Strong listening comprehension and clear verbal communication.
• Ability to type accurately and follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training scope.

Skills

Listening skills

Typing speed

Verbal communication

Customer service

Education

High school diploma

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker positions in Gretna, Virginia. This role involves handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch personnel.

Applicants should have a high school diploma and demonstrate strong listening, accurate typing, and clear verbal communication. Training and certification are provided as part of the employment process.