911 Call Taker - Critical Public Safety Communicator

Public Safety Dispatch Network; Criders (VA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Criders, VA is seeking 911 Call Takers to handle emergency and nonemergency calls, confirm locations, and document information for dispatch teams. Training and certification are required, and assignments may involve rotating shifts and overtime as needed.

Successful candidates typically have a high school diploma or equivalent; strong listening, accurate typing, and clear verbal communication are essential, with assessments and background checks conducted by the

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening skills and the ability to follow structured procedures.
• Experience in customer service or call center settings is helpful.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency and type of incident.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Utilize language-access resources when needed.

Skills

Active listening

Clear verbal communication

Typing accuracy

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Criders, VA is seeking 911 Call Takers to handle emergency and nonemergency calls, confirm locations, and document information for dispatch teams. Training and certification are required, and assignments may involve rotating shifts and overtime as needed.

Successful candidates typically have a high school diploma or equivalent; strong listening, accurate typing, and clear verbal communication are essential, with assessments and background checks conducted by the