Emergency Call Taker: Critical 24/7 Public Safety Hub

Regional 911 Intake Solutions; Hollywood (MD); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking attentive 911 Call Takers in Hollywood, MD. You will handle emergency and non-emergency lines, verify locations and callback details, and document information in dispatch software to coordinate rapid responses.

Candidates should have a high school diploma, strong listening and typing skills, and clear verbal communication. Training includes essential pre-arrival instructions and privacy protections.

Qualifications

• High school diploma or equivalent is commonly required.
• Good listening skills and clear verbal communication are essential.
• Typing accuracy and ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and non-emergency lines.
• Confirm incident locations and caller contact information.
• Use approved questions to identify urgency and nature of the situation.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to dispatch function.
• Assist distressed callers with essential instructions within training.
• Use language-access resources when needed.
• Provide pre-arrival instructions only within training.

Skills

Listening comprehension

Typing speed

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking attentive 911 Call Takers in Hollywood, MD. You will handle emergency and non-emergency lines, verify locations and callback details, and document information in dispatch software to coordinate rapid responses.

Candidates should have a high school diploma, strong listening and typing skills, and clear verbal communication. Training includes essential pre-arrival instructions and privacy protections.