911 Call Taker — Critical Response Support

Public Safety Dispatch Network; Pasadena (MD); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Pasadena, MD is seeking dedicated 911 Call Takers to join an emergency communications team. You will handle incoming calls, verify locations, and document critical details to guide responders.

Training and certification are required to provide pre-arrival instructions and maintain caller privacy. Successful candidates typically hold a high school diploma, have strong listening and typing skills, and can communicate clearly under pressure.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Pasadena, MD is seeking dedicated 911 Call Takers to join an emergency communications team. You will handle incoming calls, verify locations, and document critical details to guide responders.

Training and certification are required to provide pre-arrival instructions and maintain caller privacy. Successful candidates typically hold a high school diploma, have strong listening and typing skills, and can communicate clearly under pressure.