911 Call Taker: Critical Emergency Support (Rotating Shifts)

Regional 911 Intake Solutions; Lochearn (MD); Sur place; USD 43 000 - 56 000; Plein temps

Résumé du poste

Regional 911 Intake Solutions in Maryland is seeking qualified 911 Call Takers to handle emergency and non-emergency lines, verify location, and document details for responders.

Roles may include rotating shifts, nights, weekends, and overtime; training and certifications are required. Strong listening, typing, and ability to follow structured procedures are essential. Applicants should meet basic eligibility and pass background checks used by the appointing agency.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Description du poste

Regional 911 Intake Solutions in Maryland is seeking qualified 911 Call Takers to handle emergency and non-emergency lines, verify location, and document details for responders.

Roles may include rotating shifts, nights, weekends, and overtime; training and certifications are required. Strong listening, typing, and ability to follow structured procedures are essential. Applicants should meet basic eligibility and pass background checks used by the appointing agency.