Emergency Call Taker (24/7 Public Safety Support)

Regional 911 Intake Solutions; Saint Inigoes Shores (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Saint Inigoes, MD is seeking dedicated 911 Call Takers to join our emergency communications team. You will handle high-stress calls, gather critical information, and coordinate with dispatch to ensure timely responses.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are required for this role.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and accurate typing abilities.
• Ability to follow structured procedures and stay calm under pressure.

Responsibilities

• Answer incoming emergency calls and gather essential details.
• Confirm incident location and caller contact information.
• Use approved questions to assess nature and urgency of the situation.
• Enter information into call-processing or dispatch software accurately.
• Relay incident details promptly to the appropriate dispatch function.
• Assist distressed callers with calm, clear guidance within training limits.

Skills

Listening skills

Typing speed

Clear communication

Education

High school diploma or GED

Tools

Call-Processing Software

Job description

Regional 911 Intake Solutions in Saint Inigoes, MD is seeking dedicated 911 Call Takers to join our emergency communications team. You will handle high-stress calls, gather critical information, and coordinate with dispatch to ensure timely responses.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are required for this role.