Emergency Call Taker: Be First to Help in a Crisis

Public Safety Dispatch Network; Shawneetown (IL); On-site; USD 36,000 - 60,000; Part time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Shawneetown, IL to handle emergency and nonemergency lines, verify incident locations, and document details for dispatch teams. You will follow approved procedures, maintain calm communication, and support callers with critical instructions throughout the incident.

Successful candidates typically have a high school diploma or GED, strong listening and typing skills, and the ability to work within structured protocols in a fast-paced

Qualifications

• Requires a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software and forward incident information promptly.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.

Skills

Active listening

Typing

Verbal communication

Customer service

Following procedures

Education

High School Diploma or GED

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Shawneetown, IL to handle emergency and nonemergency lines, verify incident locations, and document details for dispatch teams. You will follow approved procedures, maintain calm communication, and support callers with critical instructions throughout the incident.

Successful candidates typically have a high school diploma or GED, strong listening and typing skills, and the ability to work within structured protocols in a fast-paced