Emergency Call Taker: Frontline Public Safety Role

Regional 911 Intake Solutions; Linden (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Linden, MI is seeking 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and document details for dispatch coordination.

Responsibilities include using call-processing software, providing essential instructions, and coordinating with dispatch teams. High school diploma required; strong listening, typing, and communication skills are essential. Training and certifications are provided.

Qualifications

• High school diploma or equivalent required; dispatcher experience may be helpful but not always.
• Strong listening and typing skills with clear verbal communication.
• Ability to follow structured procedures and complete assessments as required.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function promptly.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing proficiency

Verbal communication

Following procedures

Education

High School Diploma or GED

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Linden, MI is seeking 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and document details for dispatch coordination.

Responsibilities include using call-processing software, providing essential instructions, and coordinating with dispatch teams. High school diploma required; strong listening, typing, and communication skills are essential. Training and certifications are provided.