Emergency Call Taker: Be the First to Help in Crises

National Public Safety Careers; North Bay (NY); Presencial; USD 36.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Descripción de la vacante

National Public Safety Careers is seeking 911 Call Takers for opportunities in North Bay, NY. The role involves taking emergency and nonemergency calls, verifying locations, and documenting details for dispatch.

Candidates should have a high school diploma or equivalent; prior customer service or public safety experience is helpful. Training, background checks, and certifications are part of the process, with shifts including nights and weekends.

Formación

• High school diploma or equivalent required.
• Customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Educación

High school diploma or recognized equivalent

Descripción del empleo

National Public Safety Careers is seeking 911 Call Takers for opportunities in North Bay, NY. The role involves taking emergency and nonemergency calls, verifying locations, and documenting details for dispatch.

Candidates should have a high school diploma or equivalent; prior customer service or public safety experience is helpful. Training, background checks, and certifications are part of the process, with shifts including nights and weekends.