Emergency Call Taker — First-Responder Communications

National Public Safety Careers; Old Bethpage (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers seeks a 911 Call Taker in Old Bethpage, NY to answer emergency lines and document critical details for responders. You will confirm locations, gather caller data, and use approved questions to assess urgency. Training and certifications guide your responsibilities.

Focus on listening, clear verbal communication, and accurate typing while following structured procedures. A high school diploma and customer-service experience are commonly required.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or dispatch experience helpful but not required.
• Strong listening comprehension and accurate typing.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Listening skills

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks a 911 Call Taker in Old Bethpage, NY to answer emergency lines and document critical details for responders. You will confirm locations, gather caller data, and use approved questions to assess urgency. Training and certifications guide your responsibilities.

Focus on listening, clear verbal communication, and accurate typing while following structured procedures. A high school diploma and customer-service experience are commonly required.