Emergency 911 Call Taker - First-Response Communicator

National Public Safety Careers; Pierrepont Manor (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Pierrepont Manor, NY. Call Takers are often the first contact for emergencies, asking focused questions, confirming locations, and documenting information for responders.

Responsibilities include answering calls, verifying incident details, entering data into dispatch software, and coordinating with dispatch. Requirements typically include a high school diploma and customer service or public safety experience;

Qualifications

• High school diploma or equivalent typical requirement
• Customer service or public safety experience may help

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access resources when needed
• Provide authorized pre-arrival instructions within training

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Pierrepont Manor, NY. Call Takers are often the first contact for emergencies, asking focused questions, confirming locations, and documenting information for responders.

Responsibilities include answering calls, verifying incident details, entering data into dispatch software, and coordinating with dispatch. Requirements typically include a high school diploma and customer service or public safety experience;