911 Call Taker: Be the First to Help in Emergencies

National Public Safety Careers; Town of Burke (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Continued training

Job summary

National Public Safety Careers is promoting 911 Call Taker opportunities in Burke, NY. This role involves handling emergency and nonemergency calls, confirming locations, and entering information into dispatch software.

Training and certifications are provided, with diverse shifts in a 24-hour operation. Applicants typically require a high school diploma or equivalent, good listening skills, accurate typing, clear communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent required.
• Prior customer service or public safety experience may help.
• Ability to follow structured procedures and stay calm under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Structured procedure adherence

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is promoting 911 Call Taker opportunities in Burke, NY. This role involves handling emergency and nonemergency calls, confirming locations, and entering information into dispatch software.

Training and certifications are provided, with diverse shifts in a 24-hour operation. Applicants typically require a high school diploma or equivalent, good listening skills, accurate typing, clear communication, and the ability to follow structured procedures.