Emergency Call Taker — Be the First to Help, 24/7

National Public Safety Careers; North Marshfield (MA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is recruiting for 911 Call Taker opportunities in North Marshfield, MA. The role involves handling emergency and nonemergency lines, verifying locations and callback details, and documenting information for dispatch coordination.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certification are required, with varying schedules and potential overtime.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete assessments as determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

National Public Safety Careers is recruiting for 911 Call Taker opportunities in North Marshfield, MA. The role involves handling emergency and nonemergency lines, verifying locations and callback details, and documenting information for dispatch coordination.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certification are required, with varying schedules and potential overtime.