911 Call Taker — Launch Your Public Safety Career

National Public Safety Careers; North Dartmouth (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

National Public Safety Careers is seeking a 911 Call Taker in the North Dartmouth, MA area to handle emergency and nonemergency calls, confirm incident locations, and document details in dispatch software. The role involves following structured procedures, assisting distressed callers, and coordinating with responders.

Applicants should have a high school diploma or equivalent; prior dispatch experience is not always required. Training and certifications will be provided as part of the position.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers is seeking a 911 Call Taker in the North Dartmouth, MA area to handle emergency and nonemergency calls, confirm incident locations, and document details in dispatch software. The role involves following structured procedures, assisting distressed callers, and coordinating with responders.

Applicants should have a high school diploma or equivalent; prior dispatch experience is not always required. Training and certifications will be provided as part of the position.