Emergency 911 Call Taker — Start a Critical Career

Public Safety Dispatch Network; Sioux Falls (SD); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network in Sioux Falls seeks 911 Call Takers to handle emergency and non-emergency lines, verify locations and contact details, and document information for dispatch coordination.

The role requires strong listening, typing, and verbal communication, with adherence to approved procedures and ongoing training for certifications. Applicants should expect background checks and performance evaluations.

Qualifications

• High school diploma or equivalent required; dispatch experience may vary by vacancy.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures.
• Assessments and minimum scores are set by the hiring agency.

Responsabilités

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and callback information.
• Use approved questions to identify urgency and nature of the situation.
• Enter details into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Connaissances

Active listening

Typing

Verbal communication

Procedural compliance

Formation

High school diploma or equivalent

Outils

Call-processing software

Dispatch software

Description du poste

Public Safety Dispatch Network in Sioux Falls seeks 911 Call Takers to handle emergency and non-emergency lines, verify locations and contact details, and document information for dispatch coordination.

The role requires strong listening, typing, and verbal communication, with adherence to approved procedures and ongoing training for certifications. Applicants should expect background checks and performance evaluations.