911 Call Taker — Critical Dispatch & Emergency Support

National Public Safety Careers; Timber Lake (SD); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking dedicated individuals for 911 call-taker roles in Timber Lake, SD. You will answer emergency and nonemergency lines, verify locations and caller details, and input information into dispatch systems to aid first responders.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training leads to required certifications; shifts may include nights, weekends, and overtime as

Qualifications

• Strong listening comprehension and data-entry accuracy.
• Ability to follow structured procedures and work under pressure.
• Clear verbal communication for emergency and routine calls.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking dedicated individuals for 911 call-taker roles in Timber Lake, SD. You will answer emergency and nonemergency lines, verify locations and caller details, and input information into dispatch systems to aid first responders.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training leads to required certifications; shifts may include nights, weekends, and overtime as