Emergency Call Taker - Be First on the Scene

Regional 911 Intake Solutions; Missouri; Vor Ort; USD 32.000 - 52.000; Vollzeit

Zusammenfassung

Regional 911 Intake Solutions in Franklin, MO seeks experienced 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm incident details, and document information for responders involved in coordinating the response.

Call takers may work rotating shifts, including nights and weekends, and will complete call-taking training and certification before handling live calls.

Qualifikationen

• High school diploma or equivalent typically required.
• Strong listening comprehension and clear verbal communication are essential.
• Ability to follow structured procedures and complete assessments as determined by the hiring agency.

Aufgaben

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Kenntnisse

Active listening

Typing speed

Verbal communication

Customer service

Ausbildung

High school diploma

Tools

Dispatch software

Jobbeschreibung

Regional 911 Intake Solutions in Franklin, MO seeks experienced 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm incident details, and document information for responders involved in coordinating the response.

Call takers may work rotating shifts, including nights and weekends, and will complete call-taking training and certification before handling live calls.