911 Call Taker — Start a Critical Public Safety Career

Public Safety Dispatch Network; Knott (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training and certification

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Knott, TX who listen carefully, verify locations, and document information for responders. You will work with call-handling software and follow established procedures to triage emergencies.

The role may involve rotating shifts and overtime. A high school diploma is commonly required, and prior customer service or public safety experience is helpful. Training and certification are provided.

Qualifications

• Strong listening comprehension and clear verbal communication.
• Accurate typing and data entry.
• Ability to follow structured procedures and take direction.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller's callback information.
• Enter accurate details into dispatch software.
• Forward incident information promptly to dispatch.
• Provide pre-arrival instructions only within training.

Skills

Listening skills

Typing speed

Verbal communication

Procedure following

Education

High school diploma or GED

Tools

Call-processing software

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Knott, TX who listen carefully, verify locations, and document information for responders. You will work with call-handling software and follow established procedures to triage emergencies.

The role may involve rotating shifts and overtime. A high school diploma is commonly required, and prior customer service or public safety experience is helpful. Training and certification are provided.