Emergency 911 Call Taker - Start Your Public Safety Impact

National Public Safety Careers; Etoile (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Etoile, TX. You will listen, ask focused questions, verify location, and document details for dispatch coordination.

Role involves 24/7 call-taking with rotating shifts, training included, and adherence to privacy and reporting standards. A high school diploma is commonly required, and prior customer service can help. Apply to join a public safety family.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing speed

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Etoile, TX. You will listen, ask focused questions, verify location, and document details for dispatch coordination.

Role involves 24/7 call-taking with rotating shifts, training included, and adherence to privacy and reporting standards. A high school diploma is commonly required, and prior customer service can help. Apply to join a public safety family.