Emergency Call Taker — Answer Life-Saving Calls

National Public Safety Careers; Helena (OH); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Helena, OH seeks dedicated 911 Call Takers to assist in emergency response coordination. The role involves answering calls, verifying incident location, and using approved questions to assess urgency.

Training, certification, and after-hours shifts are common, with benefits dependent on appointment type. Requirements include a high school diploma or equivalent; prior customer service or public safety experience is helpful, though dispatch experience may not be

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller’s callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Helena, OH seeks dedicated 911 Call Takers to assist in emergency response coordination. The role involves answering calls, verifying incident location, and using approved questions to assess urgency.

Training, certification, and after-hours shifts are common, with benefits dependent on appointment type. Requirements include a high school diploma or equivalent; prior customer service or public safety experience is helpful, though dispatch experience may not be