Emergency Call Taker — Start a Life-Saving Career

National Public Safety Careers; Lake Hamilton (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers seeks Lake Hamilton-based 911 Call Takers to answer emergency lines, verify locations, and relay information to dispatchers. Training covers approved questions, accurate data entry into processing software, and adherence to procedures.

The role involves rotating shifts and maintaining caller privacy while providing calm, clear communication. Applicants typically have a high school diploma; prior customer service or public safety experience helps.

Qualifications

• Requires strong listening and comprehension abilities.
• Accurate typing and data-entry in fast-paced environments.
• Clear verbal communication and customer-service mindset.

Responsibilities

• Answer incoming emergency calls and assign lines.
• Confirm incident location and caller details.
• Use approved questions to determine urgency and actions.
• Enter information into call-processing and dispatch systems.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training scope.

Skills

Listening skills

Typing speed

Verbal communication

Customer service

Education

High school diploma

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers seeks Lake Hamilton-based 911 Call Takers to answer emergency lines, verify locations, and relay information to dispatchers. Training covers approved questions, accurate data entry into processing software, and adherence to procedures.

The role involves rotating shifts and maintaining caller privacy while providing calm, clear communication. Applicants typically have a high school diploma; prior customer service or public safety experience helps.