Emergency 911 Call Taker | Life-Saving Dispatch

National Public Safety Careers; East Palestine (OH); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Palestine, OH. The role involves handling emergency calls, confirming locations, and collecting caller information using structured questions and dispatch software.

Responsibilities include promptly relaying incident data to dispatch, guiding distressed callers with instructions, and adhering to language-access resources. Applicants should have a high school diploma and may have prior customer service or public safety

Qualifications

• employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Skills

Active listening

Verbal communication

Typing

Procedural follow-through

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Palestine, OH. The role involves handling emergency calls, confirming locations, and collecting caller information using structured questions and dispatch software.

Responsibilities include promptly relaying incident data to dispatch, guiding distressed callers with instructions, and adhering to language-access resources. Applicants should have a high school diploma and may have prior customer service or public safety