Emergency Call Taker: Answer, Assess & Assist in Crises

National Public Safety Careers; Hinkley (CA); On-site; USD 48,000 - 86,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Hinkley, California. These roles involve taking emergency calls, verifying locations, and documenting details for responders using dispatch software and trained procedures.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, clear communication, and the ability to follow structured processes.

Qualifications

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Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Customer service

Typing

Listening skills

Public safety knowledge

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Hinkley, California. These roles involve taking emergency calls, verifying locations, and documenting details for responders using dispatch software and trained procedures.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, clear communication, and the ability to follow structured processes.