Emergency 911 Call Taker — Start a Critical Dispatch Career

National Public Safety Careers; Pleasant Hill (CA); Presencial; USD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Training programs

Descripción de la vacante

National Public Safety Careers seeks qualified 911 Call Takers for the Pleasant Hill, CA area. You will answer emergency and nonemergency lines, verify locations and contact details, and follow structured question protocols to determine urgency.

You will enter information into call processing or dispatch software, coordinate with dispatch functions, and provide pre-arrival instructions within training boundaries. Strong listening, typing accuracy, and clear communication are essential.

Formación

• High school diploma or equivalent is required.
• Strong listening comprehension and clear verbal communication are essential.
• Accurate typing and ability to follow structured procedures are required.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.

Conocimientos

Active listening

Accurate typing

Verbal communication

Educación

High school diploma or equivalent

Herramientas

Call processing software

Descripción del empleo

National Public Safety Careers seeks qualified 911 Call Takers for the Pleasant Hill, CA area. You will answer emergency and nonemergency lines, verify locations and contact details, and follow structured question protocols to determine urgency.

You will enter information into call processing or dispatch software, coordinate with dispatch functions, and provide pre-arrival instructions within training boundaries. Strong listening, typing accuracy, and clear communication are essential.