911 Call Taker - Start a Mission-Critical Career

National Public Safety Careers; Lincoln (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers advertises 911 Call Taker opportunities in Lincoln, California. These roles involve taking emergency and nonemergency calls, confirming locations, entering data into dispatch software, and relaying information to field responders.

Shifts may include nights, weekends, and overtime depending on staffing. Candidates typically need a high school diploma, customer service experience, and strong listening, typing, and verbal communication skills.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Customer service or call-center experience may help.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Listening

Typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers advertises 911 Call Taker opportunities in Lincoln, California. These roles involve taking emergency and nonemergency calls, confirming locations, entering data into dispatch software, and relaying information to field responders.

Shifts may include nights, weekends, and overtime depending on staffing. Candidates typically need a high school diploma, customer service experience, and strong listening, typing, and verbal communication skills.