Emergency Call Taker (911) - 24/7 Public Safety Role

Public Safety Dispatch Network; Hartsville (IN); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Hartsville, IN. The role involves answering emergency and nonemergency calls, verifying location and callback info, and documenting details in dispatch software.

Training and certification govern the scope of pre-arrival instructions. Ideal candidates have strong listening skills, accurate typing, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening and typing skills are essential.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Hartsville, IN. The role involves answering emergency and nonemergency calls, verifying location and callback info, and documenting details in dispatch software.

Training and certification govern the scope of pre-arrival instructions. Ideal candidates have strong listening skills, accurate typing, and the ability to follow structured procedures.