24/7 911 Call Taker - Fast, Impactful Public Safety Role

Public Safety Dispatch Network; Hartshorn (MO); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Hartshorn, MO is seeking dedicated 911 Call Takers to promptly assess emergencies, gather critical details, and document information for responders. You will be the first point of contact in crisis, using approved questions and protocols to determine urgency and route to appropriate dispatch units.

Candidates typically have strong listening, typing, and communication skills, with a willingness to work rotating shifts and maintain caller privacy.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Hartshorn, MO is seeking dedicated 911 Call Takers to promptly assess emergencies, gather critical details, and document information for responders. You will be the first point of contact in crisis, using approved questions and protocols to determine urgency and route to appropriate dispatch units.

Candidates typically have strong listening, typing, and communication skills, with a willingness to work rotating shifts and maintain caller privacy.