Emergency Call Taker - 24/7 Public Safety Role (Hammond)

Public Safety Dispatch Network; Hammond (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Hammond, IN is seeking 911 Call Takers to support emergency communications. You will respond to both emergency and nonemergency lines, verify locations, and document details for dispatch teams.

The role emphasizes precise typing, active listening, and clear verbal communication while following established procedures. Training and ongoing assessments are required.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or call-center experience preferred.
• Ability to follow structured procedures and assessments.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Enter details into dispatch software accurately.
• Provide pre-arrival information within training.

Skills

Active listening

Typing

Verbal communication

Procedural compliance

Education

High School Diploma or equivalent

Job description

Public Safety Dispatch Network in Hammond, IN is seeking 911 Call Takers to support emergency communications. You will respond to both emergency and nonemergency lines, verify locations, and document details for dispatch teams.

The role emphasizes precise typing, active listening, and clear verbal communication while following established procedures. Training and ongoing assessments are required.