Emergency Call Taker — 24/7 Shift Opportunities

Public Safety Dispatch Network; Forrest City (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers for opportunities in Madison, AR. Call takers engage with callers, verify location and callback details, and document information for dispatch teams.

The role supports 24/7 operations with rotating shifts, weekends, holidays, and potential overtime. Ideal candidates have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures while delivering calm, clear communication in stressful

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Ability to follow structured procedures and communicate clearly.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify urgency and nature of the situation.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.
• Maintain caller privacy and confidentiality of incident information.

Skills

Active listening

Typing accuracy

Clear verbal communication

Customer service

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers for opportunities in Madison, AR. Call takers engage with callers, verify location and callback details, and document information for dispatch teams.

The role supports 24/7 operations with rotating shifts, weekends, holidays, and potential overtime. Ideal candidates have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures while delivering calm, clear communication in stressful