Emergency Call Taker — 24/7 Public Safety Support

Public Safety Dispatch Network; New Munster (WI); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Wisconsin seeks 911 Call Takers who listen carefully, collect essential information, and document details to support responders. Call takers may work in centers dedicated to call taking or dual-role with radio dispatch, depending on the agency.

Duties include answering calls, confirming location, querying for urgency, entering data, and forwarding to dispatch. Candidates should have a high school diploma, solid listening and typing skills, and the ability to

Qualifications

• High school diploma or equivalent required.
• Customer service or call-center experience helpful.
• Ability to pass background checks and assessments.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Ask focused questions to determine urgency.
• Enter details into call-processing software.
• Forward information to dispatch promptly.
• Provide pre-arrival instructions only after certification.
• Use language-access resources when needed.

Skills

Listening skills

Typing accuracy

Verbal communication

Structured procedures

Education

High School Diploma or equivalent

Job description

Public Safety Dispatch Network in Wisconsin seeks 911 Call Takers who listen carefully, collect essential information, and document details to support responders. Call takers may work in centers dedicated to call taking or dual-role with radio dispatch, depending on the agency.

Duties include answering calls, confirming location, querying for urgency, entering data, and forwarding to dispatch. Candidates should have a high school diploma, solid listening and typing skills, and the ability to