911 Emergency Communications Specialist

Public Safety Dispatch Network; Wilmot (OH); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network is recruiting 911 Call Takers in Wilmot, OH to be the first point of contact for emergency callers. You will gather essential information, confirm incident location, and enter data into dispatch software while following approved procedures.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. Training and certifications are provided; shift work, including nights and weekends, may be required.

Qualifications

• Strong listening comprehension and accurate typing.
• Clear verbal communication, especially under stress.
• Ability to follow structured procedures and scripts.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is recruiting 911 Call Takers in Wilmot, OH to be the first point of contact for emergency callers. You will gather essential information, confirm incident location, and enter data into dispatch software while following approved procedures.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. Training and certifications are provided; shift work, including nights and weekends, may be required.