911 Call Taker — Public Safety Dispatcher

National Public Safety Careers; Mountain City (TN); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Descrizione del lavoro

National Public Safety Careers seeks 911 Call Takers for Mountain City, Tennessee. You will answer emergency and nonemergency lines, verify locations and caller information, and enter data into call-processing software to aid responders.

The job may require rotating shifts, nights, weekends, and overtime. A high school diploma or equivalent is commonly required; prior customer service or public safety experience is helpful but not always required.

Competenze

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Ability to follow structured procedures and communicate clearly.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training and certification.

Conoscenze

Listening skills

Typing speed

Verbal communication

Formazione

High School Diploma or equivalent

Descrizione del lavoro

National Public Safety Careers seeks 911 Call Takers for Mountain City, Tennessee. You will answer emergency and nonemergency lines, verify locations and caller information, and enter data into call-processing software to aid responders.

The job may require rotating shifts, nights, weekends, and overtime. A high school diploma or equivalent is commonly required; prior customer service or public safety experience is helpful but not always required.