911 Call Taker 24/7 Emergency Support Specialist

National Public Safety Careers; Henning (TN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers invites applications for 911 Call Taker opportunities in Henning, Tennessee. Primary duties include answering emergency and nonemergency calls, confirming locations, and recording details for dispatch and responders using approved software.

Applicants typically need a high school diploma or equivalent. Strong listening comprehension, accurate typing, and clear verbal communication are essential, with training, background checks, and certifications required before

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers invites applications for 911 Call Taker opportunities in Henning, Tennessee. Primary duties include answering emergency and nonemergency calls, confirming locations, and recording details for dispatch and responders using approved software.

Applicants typically need a high school diploma or equivalent. Strong listening comprehension, accurate typing, and clear verbal communication are essential, with training, background checks, and certifications required before