911 Call Taker - Start a Life-Saving 24/7 Role

National Public Safety Careers; Wartrace (TN); Presencial; USD 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Resumo da oferta

National Public Safety Careers is recruiting 911 Call Takers to support the Wartrace, TN area. The role involves handling emergency and non-emergency lines, verifying locations, and documenting details for dispatch.

Successful candidates will use dedicated call-processing software, follow structured questions, and provide calm, accurate information. Training and certifications are required to perform pre-arrival guidance and support responders.

Qualificações

• Requires a high school diploma or recognized equivalent.
• Strong listening, typing, and clear verbal communication are essential.
• Ability to follow structured procedures is required.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conhecimentos

Listening skills

Typing speed

Verbal communication

Procedural compliance

Formação académica

High school diploma or GED

Ferramentas

Dispatch software

Call-processing systems

Descrição da oferta de emprego

National Public Safety Careers is recruiting 911 Call Takers to support the Wartrace, TN area. The role involves handling emergency and non-emergency lines, verifying locations, and documenting details for dispatch.

Successful candidates will use dedicated call-processing software, follow structured questions, and provide calm, accurate information. Training and certifications are required to perform pre-arrival guidance and support responders.