Emergency Call Taker — 24/7 Public Safety Support

Public Safety Dispatch Network; Ronald (WA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Ronald, WA. Call Takers are often the first contact for emergencies and must ask focused questions, confirm location, and document information for responders.

Duties include answering calls, verifying location, entering data into dispatch software, and providing pre-arrival guidance within training. High school diploma and customer service experience are preferred; some vacancies accept applicants without dispatch experience.

Qualifications

• High school diploma or equivalent required.
• Customer service or call-centre experience helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or GED

Tools

Call-processing software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Ronald, WA. Call Takers are often the first contact for emergencies and must ask focused questions, confirm location, and document information for responders.

Duties include answering calls, verifying location, entering data into dispatch software, and providing pre-arrival guidance within training. High school diploma and customer service experience are preferred; some vacancies accept applicants without dispatch experience.