911 Call Taker: Emergency Communications Specialist, 24/7

Public Safety Dispatch Network; Sumner (WA); On-site; USD 46,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Sumner, WA is seeking 911 Call Takers who will be the first point of contact for emergencies, asking focused questions and documenting essential details for responders.

The role may involve rotating shifts, nights, weekends, and overtime, with training and certification provided to ensure proficient call handling and dispatch support.

Previous customer service or public safety experience is helpful; a high school diploma is typically required to qualify.

Qualifications

• High school diploma or GED typically required.
• Strong listening, typing, and communication skills.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide pre‑arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Clear verbal communication

Ability to follow procedures

Education

High School Diploma or GED

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Sumner, WA is seeking 911 Call Takers who will be the first point of contact for emergencies, asking focused questions and documenting essential details for responders.

The role may involve rotating shifts, nights, weekends, and overtime, with training and certification provided to ensure proficient call handling and dispatch support.

Previous customer service or public safety experience is helpful; a high school diploma is typically required to qualify.