Emergency 911 Call Taker — 24/7 Critical Support

Public Safety Dispatch Network; Richland (OR); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network in Richland, Oregon is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for responders to coordinate the response.

Responsibilities include handling calls, entering data into dispatch software, and promptly forwarding details to the appropriate unit. Requirements emphasize a high school diploma, strong listening, accurate typing, and clear communication, with

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Description du poste

Public Safety Dispatch Network in Richland, Oregon is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for responders to coordinate the response.

Responsibilities include handling calls, entering data into dispatch software, and promptly forwarding details to the appropriate unit. Requirements emphasize a high school diploma, strong listening, accurate typing, and clear communication, with