Emergency 911 Call Taker - Public Safety Dispatch

Public Safety Dispatch Network; Concrete (WA); In loco; USD 42.000 - 66.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Ongoing training

Descrizione del lavoro

Public Safety Dispatch Network in Concrete, WA seeks 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect caller data, and document details for dispatch teams. Training, certification, and adherence to procedures are required.

Strong listening skills, accurate typing, and clear verbal communication are essential. This role may involve rotating shifts, including nights, weekends, and overtime, depending on staffing needs.

Competenze

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication, and follow structured procedures.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conoscenze

Active listening

Accurate typing

Clear verbal communication

Formazione

High school diploma or equivalent

Descrizione del lavoro

Public Safety Dispatch Network in Concrete, WA seeks 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect caller data, and document details for dispatch teams. Training, certification, and adherence to procedures are required.

Strong listening skills, accurate typing, and clear verbal communication are essential. This role may involve rotating shifts, including nights, weekends, and overtime, depending on staffing needs.