Emergency Call Taker — 24/7 Critical Response Role

Regional 911 Intake Solutions; Warnerville (NY); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Warnerville, NY is seeking qualified 911 Call Takers to handle emergency and nonemergency lines. You will verify incident details, gather caller information, and document data in dispatch software while following established procedures and training.

Availability for 24/7 coverage is common in this role. Strong listening, typing, and verbal communication skills are essential, along with the ability to work within structured procedures and complete required

Qualifications

• High school diploma or equivalent required; customer service or public safety experience helpful
• Strong listening, typing accuracy, and clear verbal communication needed
• Assessments and minimum scores determined by the hiring agency

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing

Verbal communication

Procedural follow-through

Customer service

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Warnerville, NY is seeking qualified 911 Call Takers to handle emergency and nonemergency lines. You will verify incident details, gather caller information, and document data in dispatch software while following established procedures and training.

Availability for 24/7 coverage is common in this role. Strong listening, typing, and verbal communication skills are essential, along with the ability to work within structured procedures and complete required