Emergency 911 Call Taker – 24/7 Shifts & Training

National Public Safety Careers; Ramona (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Retirement contributions

Job summary

National Public Safety Careers seeks a 911 Call Taker in Ramona, CA to receive emergency calls, verify location, and document details for dispatch teams. You will follow scripted questions, confirm caller information, and help coordinate a prompt response.

The role involves listening carefully, typing accurately, and communicating clearly under pressure, with potential rotating shifts and 24-hour operations common in public safety centers.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks a 911 Call Taker in Ramona, CA to receive emergency calls, verify location, and document details for dispatch teams. You will follow scripted questions, confirm caller information, and help coordinate a prompt response.

The role involves listening carefully, typing accurately, and communicating clearly under pressure, with potential rotating shifts and 24-hour operations common in public safety centers.