Emergency 911 Call Taker — Start Your Public Safety Career

Regional 911 Intake Solutions; Manitou Beach (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Manitou Beach, MI is seeking 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, collect callback information, and document details for dispatch teams.

Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication. Training, certifications, and background checks are part of the process, with rotating shifts typical in this role.

Qualifications

• Strong listening and comprehension are required.
• Clear verbal communication is essential for callers and responders.
• Accurate typing helps document details quickly and correctly.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Manitou Beach, MI is seeking 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, collect callback information, and document details for dispatch teams.

Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication. Training, certifications, and background checks are part of the process, with rotating shifts typical in this role.