Emergency 911 Call Taker — Rotating Shifts, Public Safety

Regional 911 Intake Solutions; Fairgrove (MI); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Fairgrove, MI. The role involves taking emergency and nonemergency calls, confirming locations and callback details, and entering information into dispatch systems.

You will follow structured procedures and use accessibility resources as needed. Applicants should have a high school diploma or equivalent and demonstrate strong listening, typing accuracy, and clear verbal communication.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing essential.
• Clear verbal communication and ability to follow structured procedures required.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Strong listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Fairgrove, MI. The role involves taking emergency and nonemergency calls, confirming locations and callback details, and entering information into dispatch systems.

You will follow structured procedures and use accessibility resources as needed. Applicants should have a high school diploma or equivalent and demonstrate strong listening, typing accuracy, and clear verbal communication.