Emergency Call Taker - 24/7 Public Safety Support

National Public Safety Careers; Powhattan (KS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Powhattan, KS. Responsibilities include handling emergency and nonemergency calls, confirming locations and contact details, and documenting information for dispatch teams.

Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Training, background checks, and required certifications are part of the process.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for Powhattan, KS. Responsibilities include handling emergency and nonemergency calls, confirming locations and contact details, and documenting information for dispatch teams.

Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Training, background checks, and required certifications are part of the process.