911 Call Taker: Fast-Paced Public Safety Role

National Public Safety Careers; Dodge City (KS); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

National Public Safety Careers seeks qualified 911 Call Takers in Dodge City, KS. You will handle emergency and non-emergency lines, verify locations, and document details for dispatch teams. Training and certifications are required to deliver accurate, timely information.

The role emphasizes strong listening, precise typing, and clear verbal communication, with shift work and adherence to procedures. Benefits and ongoing training may be offered by the employer.

Qualifications

• High school diploma or equivalent is required.
• Strong listening, typing, and clear verbal communication.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information to the appropriate dispatch function
• Assist distressed callers with essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks qualified 911 Call Takers in Dodge City, KS. You will handle emergency and non-emergency lines, verify locations, and document details for dispatch teams. Training and certifications are required to deliver accurate, timely information.

The role emphasizes strong listening, precise typing, and clear verbal communication, with shift work and adherence to procedures. Benefits and ongoing training may be offered by the employer.