Emergency 911 Call Taker — Save Lives, Fast-Paced

Regional 911 Intake Solutions; North Thetford (VT); On-site; USD 40,000 - 60,000; Full time

Job summary

Regional 911 Intake Solutions in Thetford, VT seeks 911 Call Takers to greet callers, gather essential details, and determine the appropriate response. You will work with call-processing software, confirm locations, and relay information to dispatch teams.

Candidates should have strong listening skills, clear communication, and the ability to follow structured procedures. Training and certifications are required, with rotating shifts and potential overtime.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions in Thetford, VT seeks 911 Call Takers to greet callers, gather essential details, and determine the appropriate response. You will work with call-processing software, confirm locations, and relay information to dispatch teams.

Candidates should have strong listening skills, clear communication, and the ability to follow structured procedures. Training and certifications are required, with rotating shifts and potential overtime.