Emergency Call Taker - 24/7 Public Safety Support

National Public Safety Careers; Richford (VT); Vor Ort; USD 36.000 - 54.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Zusammenfassung

National Public Safety Careers is seeking 911 Call Takers for opportunities in Richford, Vermont. You will handle incoming emergency lines, verify locations, and relay information to dispatch teams while following established protocols.

Responsibilities include accurate data entry, caller support, and adherence to training for pre-arrival instructions. Candidates should have a high school diploma or equivalent and may face agency-specific assessments and background checks.

Qualifikationen

• High school diploma or equivalent is commonly required.
• Strong listening and typing skills are important.
• Clear verbal communication and ability to follow structured procedures are essential.
• Assessments and minimum scores are determined by the hiring agency.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Ausbildung

High school diploma or GED

Jobbeschreibung

National Public Safety Careers is seeking 911 Call Takers for opportunities in Richford, Vermont. You will handle incoming emergency lines, verify locations, and relay information to dispatch teams while following established protocols.

Responsibilities include accurate data entry, caller support, and adherence to training for pre-arrival instructions. Candidates should have a high school diploma or equivalent and may face agency-specific assessments and background checks.