911 Call Taker — Life-Saving Communications Specialist

National Public Safety Careers; Bedford (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in Bedford, Indiana. This role involves handling emergency and non-emergency calls, confirming locations, and documenting details for dispatch teams.

The position requires strong listening, accurate typing, and clear verbal communication. Training, certification, and potential shift work are part of the duties and environment.

Qualifications

• A high school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.
• Customer service or dispatch experience is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in Bedford, Indiana. This role involves handling emergency and non-emergency calls, confirming locations, and documenting details for dispatch teams.

The position requires strong listening, accurate typing, and clear verbal communication. Training, certification, and potential shift work are part of the duties and environment.