Emergency Call Taker — 24/7 Public Safety Support

National Public Safety Careers; McRae–Helena (GA); On-site; USD 36,000 - 52,000; Full time

Job summary

National Public Safety Careers in MC Rae Helena, GA is seeking skilled 911 Call Takers to be the first point of contact for emergencies. Responsibilities include asking focused questions, confirming incident location and callback details, entering information into dispatch software, and forwarding to the appropriate unit.

The role may involve rotating shifts, nights, weekends and overtime; requires a high school diploma and strong listening, typing, and communication skills.

Qualifications

• A high school diploma or GED is commonly required.
• Customer service or call-center experience may be helpful.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

National Public Safety Careers in MC Rae Helena, GA is seeking skilled 911 Call Takers to be the first point of contact for emergencies. Responsibilities include asking focused questions, confirming incident location and callback details, entering information into dispatch software, and forwarding to the appropriate unit.

The role may involve rotating shifts, nights, weekends and overtime; requires a high school diploma and strong listening, typing, and communication skills.