Emergency Call Taker — 24/7 Public Safety Role

National Public Safety Careers; Milledgeville (GA); Presencial; USD 32 000 - 46 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Paid leave

Employee assistance program

Continuing training

Resumo da oferta

National Public Safety Careers is recruiting 911 Call Taker opportunities in Hardwick, GA. You will handle incoming emergency calls, verify locations, collect caller information, and document details for dispatch teams.

Responsibilities include using approved questions, entering data into dispatch software, and maintaining calm communication with callers while following established procedures. Rotating shifts and required training/certifications are standard.

Qualificações

• High school diploma or equivalent required; prior customer service helpful.
• Strong listening comprehension and clear verbal communication.
• Ability to follow structured procedures and complete assessments as required.

Responsabilidades

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Use approved questions to determine nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Conhecimentos

Active listening

Typing speed

Verbal communication

Customer service

Formação académica

High school diploma or GED

Descrição da oferta de emprego

National Public Safety Careers is recruiting 911 Call Taker opportunities in Hardwick, GA. You will handle incoming emergency calls, verify locations, collect caller information, and document details for dispatch teams.

Responsibilities include using approved questions, entering data into dispatch software, and maintaining calm communication with callers while following established procedures. Rotating shifts and required training/certifications are standard.