911 Call Taker – 24/7 Emergency Communications

National Public Safety Careers; Monroe (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Monroe, GA. In this role, you will greet callers, gather essential information, and document details to support emergency response teams.

Candidates typically have a high school diploma and strong listening and typing skills. Training is provided, with certifications pursued after onboarding, and shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or recognized equivalent is required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and the ability to follow structured procedures are needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch.
• Provide pre-arrival instructions within training boundaries.

Skills

Active listening

Accurate typing

Verbal communication

Customer service

Education

High school diploma

Job description

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Monroe, GA. In this role, you will greet callers, gather essential information, and document details to support emergency response teams.

Candidates typically have a high school diploma and strong listening and typing skills. Training is provided, with certifications pursued after onboarding, and shifts may include nights, weekends, and overtime.